工作职责：

Position Overview

The operation engineer will be responsible for planning, deploying, running and optimizing the Infrastructure and WAC & OSI service.
Responsible for maintaining and improving the highest levels of services availability, data delivery for the cloud services. It also includes coordinating with multiple departments.

Job Responsibilities

• Operate high performance systems & applications at large scale of WAC & OSI Service.
• Deploying new builds, upgrade the OSI services via the RFC released by other team.
• Identifying and logging product bugs via ticket systems.
• Work closely and consult with the product development and test teams, during both pre-release product cycles and post-launch operations to ensure the highest quality of service.
• Drive automation into service management tasks and processes. Scripting and developing tools for managing services running on Windows Servers.
• Drive down Mean Time To Resolution (MTTR) while analyzing incidents to determine root cause and mitigation plans.
• Participate in 24x7 on call rotation schedule.
• Continuously review and recommend solutions that improve serviceability, availability, reliability, and performance in a cost effective manner.
• Create and maintain metrics, status reports, trending.
• Documentation skills in documenting processes, procedures, and tools descriptions.

任职资格：

• 2+ years of relevant hands-on technical experience, and a record of individual technical achievement. (MCSE, CCNA, PMP is a plus).
• Experience and understanding of Windows 2008 and/or 2012 server OS, SQL Server, Hyper-V, IIS, Good working knowledge of Scripting languages, (PowerShell, Python, VBS, ADSI, Perl, Batch etc.).
• Strong understanding of DNS, AD, XML, TCP/IP & Web service.
• Good understanding of PKI (Public key infrastructure).
• Demonstrated ability to work under pressure to assist team in meeting goals and deadlines.
• Good communications skills, customer service experience and proactive attitude.
• Good in English, both verbal and written.
• Experience and understanding of Windows Azure and Office365 is a plus.
• Experience and understanding of CND and F5 is a plus.
• Experience of Microsoft project is a plus.